Frequently Asked Questions
TRUST & SAFETY
Definitely! At Germicidal Maids, we’re dedicated to ensuring that you receive seamless and dependable cleaning services, every time. We maintain a team of skilled cleaners on call to accommodate any schedule adjustments you might need or to step in when unforeseen circumstances arise, such as your regular cleaner being unavailable.
Rest assured, every member of our on-call team is well-informed about the specifics of your home and is committed to maintaining the high-quality service standards you expect from us. Your satisfaction and peace of mind are our top priorities!
We only send cleaners to your home that you can trust. All of our cleaning professionals are background checked, insured, bonded, and go through a rigorous screening process before we send them to your home.
Every cleaner cleans test houses for weeks prior to sending them to any client homes. During this process we validate the integrity and skill of the cleaning professional. We keep only the best and pay them well. Because of this, we retain the best talent.
COMPANY INFORMATION
Absolutely! If you work from home or maintain a home office, portions of your cleaning bill may indeed be tax-deductible. To aid you during tax season, we are more than happy to provide a detailed invoice reflecting all your cleaning expenses upon request.
Rest assured, every member of our on-call team is well-informed about the specifics of your home and is committed to maintaining the high-quality service standards you expect from us. Your satisfaction and peace of mind are our top priorities!
Our cleaners come prepared with everything they need to make your home sparkle and shine. However, if you have a specific cleaning product you’d prefer we use, just let us know! We’re more than happy to accommodate your preferences to ensure you’re completely satisfied with our service.
We believe in providing a consistent and personalized cleaning experience for all our clients. By sending the same cleaner each time, we ensure that our professionals become familiar with your specific preferences and requirements, allowing them to offer a more tailored and efficient service.
However, we always have additional experienced and vetted cleaners on staff who can fill in the event of changes. Wether your cleaner gets sick, you need to change the schedule of your cleaning, or you simply want to try out a different cleaner, simply let us know and we will be more than happy to accomodate.
PRICING & POLICIES
Absolutely! We understand the importance of maintaining clear and accurate records of your transactions. Upon request, we promptly send out a detailed invoice outlining the services provided, the date of service, and the total amount due. If you have specific needs regarding your invoice or require additional information, please don’t hesitate to let us know. We’re here to make things easy and convenient for you!
We’re more than happy to offer in-home estimates for a personalized touch, simply reach out to us by phone, text at 949-359-3284, or email at [email protected], and we’ll arrange a suitable time to visit and provide a tailored estimate based on your specific needs.
We’re all about flexibility and are here to accommodate your preferences to ensure your experience with us is seamless!
Absolutely! If you prefer eco-friendly cleaning options, you can certainly request that our cleaners use green cleaning supplies, and we’re happy to accommodate this at no additional charge to you. Additionally, if there’s a specific product you’d like us to use that you will provide, just let us know! We’re flexible and committed to meeting your cleaning preferences to ensure your complete satisfaction.